Shipping Policy

Thank you for shopping with Motionless. This Shipping Policy explains how we process and deliver orders worldwide.

 

  1. Processing Time
  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-sales periods, processing may take an additional 1–2 days.

 

  1. Shipping Locations

Motionless ships to customers worldwide, including:

  • Nigeria
  • Africa
  • Europe
  • North America
  • South America
  • Asia
  • Oceania

We work with reliable courier partners to ensure fast and secure delivery.

 

  1. Delivery Time

Estimated delivery times:

  • Within Nigeria: 1–15 business days
  • Africa: 5–15 business days
  • International (Worldwide): 7–21 business days

Delivery times may vary based on your location, customs clearance, and courier delays.

 

  1. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery address
  • Package weight/size
  • Courier service selected

Customers will see the exact shipping cost before making payment.

 

  1. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email
  • A tracking number (where available)

You can use this tracking number to monitor your delivery progress.

 

  1. Customs, Duties & Taxes

For international orders:

  • Customs fees, import duties, and local taxes may apply depending on your country.
  • These charges are the customer’s responsibility.
  • Motionless has no control over customs rules or delays.

 

  1. Incorrect or Incomplete Addresses

Please ensure your shipping details are correct.
Motionless is not responsible for:

  • Delays due to incorrect addresses
  • Lost packages caused by incomplete address information

If an item is returned to us due to address issues, the customer may need to pay for reshipping.

 

  1. Lost or Delayed Shipments

While we strive for timely delivery:

  • Motionless is not liable for delays caused by courier services, weather conditions, or customs.
  • If your package is marked as delivered but you did not receive it, please contact the courier directly.
  • If a package is lost in transit, we will assist in filing a claim with the courier.

 

  1. Shipping Restrictions

Certain items may have shipping limitations depending on the destination country’s import regulations.
If an item cannot be shipped, we will notify you and issue a refund.

 

  1. Contact Information

For questions or assistance related to shipping, please contact us:

[email protected]
07033158309
74 Joel Ogunnaike St, Ikeja GRA, Ikeja, Lagos